Customer Service

Shipping & Delivery

Where Possible every care is taken to package and ship your order on the same day that it is received by us. In some cases where the order is received later in the day, it may be necessary to send it the following working day. We use Royal Mail to despatch your orders which can take 3-4 days to arrive. For heavier packages it is normally more efficient for us to send your delivery by overnight courier. Postage is fixed at £3.99 for orders up to £50 and free thereafter. We can only ship at this rate to UK mainland addresses although if you want us to ship anywhere else just ask us and we will ship it at cost price.

Privacy & Security

All personal and private information held by us to enable processing of your order is held on a secure server using 128-bit encryption. We do not make this available to any other company or group.

Returns & Replacements

We will normally be happy to replace any article that does not live up to the high standards that you expect from Honey Cosmetics. Please inform us immediately (within 7 days of receipt) of the reason for your disatisfaction and return the product to us.

Ordering

It may sometimes be necessary for us to substitute products where an original product is either unavailable or out of stock. For example we will match as closely as possible the colours of gift boxes and face cloths, hand towels Etc, but may have to replace with a similar colour if the original is no longer available. When this happens we will replace the article with an item of at least equal value and will contact you immediately to let you know.

Payment, Pricing & Promotions

We have taken a lot of care to ensure that all prices on this web site are accurate. In the unlikely event that a price is incorrect we will contact you immediately to discuss the problem. We reserve the right to alter our prices and withdraw offers at any time.